Customer Quality Engineer: Drive RCA & Customer Satisfaction

PPG Industries, Inc; Oakwood (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

PPG Industries, Inc is looking for a Customer Quality Engineer in Oakwood, Wisconsin. This role entails serving as the main quality liaison between customers and internal teams, ensuring customer quality issues are resolved effectively and maintaining compliance with quality standards.

Key responsibilities include managing customer claims, leading root cause analysis initiatives, and promoting the adherence to quality management systems. The ideal candidate will have a degree in engineering or quality and experience in customer quality or manufacturing.

Qualifications

• Experience in technical development or customer quality.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort with driving cross-functional teams without direct authority.

Responsibilities

• Lead customer quality issue resolution and manage quality concerns.
• Conduct root cause analysis and ensure corrective actions.
• Serve as the primary contact for customer quality issues.

Skills

Problem-solving methodologies

Quality tools

Strong judgment and decision-making

Collaboration

Customer communication

Education

Bachelor's degree in Engineering or Quality

Job description

PPG Industries, Inc is looking for a Customer Quality Engineer in Oakwood, Wisconsin. This role entails serving as the main quality liaison between customers and internal teams, ensuring customer quality issues are resolved effectively and maintaining compliance with quality standards.

Key responsibilities include managing customer claims, leading root cause analysis initiatives, and promoting the adherence to quality management systems. The ideal candidate will have a degree in engineering or quality and experience in customer quality or manufacturing.