Customer Quality Engineer — Drive Defect Prevention & Growth

Rittal LLC

Urbana (OH)

On-site

USD 77,000 - 94,000

Full time

14 days+

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Benefits offered by this job

Bonus 7%

401(k) Match

Health & Wellness Benefits

Tuition Reimbursement

Volunteer Time

Career growth

Job summary

Rittal LLC in North America is seeking a Customer Quality Engineer to lead quality planning, process control, and corrective action across manufacturing and supplier networks. You will drive APQP activities, support PPAP submissions, and partner with engineering, production, and customer teams to ensure defect prevention and regulatory compliance.

This role requires a bachelor’s degree in engineering, 0–2 years’ related experience, knowledge of SPC, FMEA, and ISO 9001, and strong analytical and

Qualifications

Develop and implement quality engineering strategies.
Define quality standards, metrics, and acceptance criteria for products and manufacturing processes.
Participate in APQP activities and risk assessments (PFMEA/DFMEA).
Support validation activities and PPAP submissions.
Lead CAPA and containment activities to resolve quality concerns.

Responsibilities

Develop and implement quality engineering strategies aligned with business objectives.
Define quality standards, metrics, and acceptance criteria for products and manufacturing processes.
Participate in APQP activities and risk assessments (PFMEA/DFMEA).
Support risk assessments including PFMEA and DFMEA.
Establish and maintain process control plans and SPC systems.
Monitor processes for variation and performance trends.
Lead root cause investigations using 5 Whys and Ishikawa diagrams.
Drive Lean, Six Sigma, and Kaizen initiatives.
Support validation activities for new products and equipment.
Review PPAP submissions and ensure regulatory compliance.
Coordinate corrective actions and customer-related quality improvements.
Assist audits and maintain QMS documentation.