Customer Quality Engineer: Lead Quality Liaison & RCA

PPG Industries (UK) Limited; Lafayette (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

PPG Industries (UK) Limited is seeking a Customer Quality Engineer to ensure customer quality requirements are met and drive resolution of quality issues across the product life cycle. This on-site Lafayette, IN role serves as the liaison between customers and internal teams, leading root cause analysis and continuous improvement.

Responsibilities include owning customer quality issues from containment to closure, coordinating cross-functional teams, and ensuring processes meet customer-specific

Qualifications

• Bachelor's degree or equivalent in a technical field.
• 1+ years in customer quality or related area.
• 3+ years using quality tools and structured problem solving.
• Experience leading cross-functional teams.
• Experience communicating with customers.

Responsibilities

• Lead resolution of customer quality issues from containment through closure.
• Serve as primary customer contact for quality concerns, escalations, audits, and reviews.
• Promote structured root cause analysis and corrective actions (8D, 5 Why, Fishbone).
• Coordinate cross-functional teams to investigate nonconformances and implement sustainable solutions.
• Ensure customer-specific requirements are integrated into business processes.
• Monitor and improve quality metrics including complaint reduction and customer scorecard performance.
• Promote compliance with quality management systems and industry standards.
• Collaborate with Manufacturing, Engineering, Supply Chain, Sales, and Customer Service.

Skills

Root cause analysis

8D methodology

5 Whys

Fishbone diagram

Cross-functional teamwork

Customer liaison

IATF 16949 knowledge

Education

Bachelor's degree in Engineering, Chemistry or related field

Tools

Quality tools

Job description

PPG Industries (UK) Limited is seeking a Customer Quality Engineer to ensure customer quality requirements are met and drive resolution of quality issues across the product life cycle. This on-site Lafayette, IN role serves as the liaison between customers and internal teams, leading root cause analysis and continuous improvement.

Responsibilities include owning customer quality issues from containment to closure, coordinating cross-functional teams, and ensuring processes meet customer-specific