Customer Quality Engineer: Lead CAPA & Improvements

3M; United States; Remote; USD 8,300 - 12,000; Full time

Job summary

3M is seeking a Customer Quality Engineer to act as the face of Quality for customers in the Chennai region, collaborating closely with them to understand current and future Quality requirements and driving corrective, preventive, or improvement actions with the cross-functional team.

The CQE will ensure timely resolution of customer concerns, drive CAPA closure on portals, and liaise with global teams to resolve quality issues while supporting zero-defect objectives at Final Assembly and

Qualifications

• Experience handling customer complaints and driving CAPA actions.
• Ability to close CAPA on customer portals.
• Strong communication with cross-functional teams (tech & plant).
• Willingness to visit customers regularly to maintain quality rhythm.
• Experience with trials for new products and preemptive quality actions.

Responsibilities

• Handle customer complaints and deploy containment actions to prevent line stoppages.
• Drive permanent corrective and preventive actions with technical & plant teams.
• Ensure on-time closure of CAPA in customer portals.
• Negotiate with customers when there is no quality issue from 3M product.
• Regularly visit customers to maintain quality rhythm and engagement.
• Provide inputs to CFT & manufacturing on new products or complaints for corrective actions.
• Lead quality documentation and participate in project planning for zero-defect targets.

Skills

Quality assurance

CAPA

Customer liaison

Problem solving

Job description

3M is seeking a Customer Quality Engineer to act as the face of Quality for customers in the Chennai region, collaborating closely with them to understand current and future Quality requirements and driving corrective, preventive, or improvement actions with the cross-functional team.

The CQE will ensure timely resolution of customer concerns, drive CAPA closure on portals, and liaise with global teams to resolve quality issues while supporting zero-defect objectives at Final Assembly and