Customer Quality Engineer

3M; United States; Remote; USD 8,300 - 12,000; Full time

Job summary

3M is seeking a Customer Quality Engineer to act as the face of Quality for customers in the Chennai region, collaborating closely with them to understand current and future Quality requirements and driving corrective, preventive, or improvement actions with the cross-functional team.

The CQE will ensure timely resolution of customer concerns, drive CAPA closure on portals, and liaise with global teams to resolve quality issues while supporting zero-defect objectives at Final Assembly and

Qualifications

• Experience handling customer complaints and driving CAPA actions.
• Ability to close CAPA on customer portals.
• Strong communication with cross-functional teams (tech & plant).
• Willingness to visit customers regularly to maintain quality rhythm.
• Experience with trials for new products and preemptive quality actions.

Responsibilities

• Handle customer complaints and deploy containment actions to prevent line stoppages.
• Drive permanent corrective and preventive actions with technical & plant teams.
• Ensure on-time closure of CAPA in customer portals.
• Negotiate with customers when there is no quality issue from 3M product.
• Regularly visit customers to maintain quality rhythm and engagement.
• Provide inputs to CFT & manufacturing on new products or complaints for corrective actions.
• Lead quality documentation and participate in project planning for zero-defect targets.

Skills

Quality assurance

CAPA

Customer liaison

Problem solving

Job description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description

Job Description Summary:
Customer Quality Engineer will be the face for Quality to various 3M customers in the Chennai region working very closely with them in understanding their current, future and potential Quality requirements/ concerns & taking up them with the CFT to drive resolution in terms of corrective, preventive or improvement actions.

This CQE position will play an important role in ensuring timely resolution of customer concerns and preventing any disruption to assembly operations.
In addition, this role will proactively capture the voice of the customer at FATP (Final assembly and testing plant) locations, strengthen customer engagement, and continuously support improvement in the overall customer quality experience.

The Position will also work with local and Global teams to ensure quality issues are resolved on time and work towards achieving zero defect target

Primary Responsibilities include but are not limited to the following:

• Handling customer complaints, deployment of containment action to avoid line issues/ stoppage, driving permanent corrective & preventive action in co-ordination with technical & plant teams
• Ensure on time Closure of CAPA on customer portals
• Negotiation & convincing customer in case of a concern at customer end where there is no quality issue from 3M product
• Regularly visits customers to keep up the Quality rhythm.
• Participation in trials at customer line for New Products and preventing Quality concerns
• Provide inputs to CFT & manufacturing plant on new products/ customer complaints based on observations at customer end for necessary corrective / preventive actions
• Works closely with global technical and quality teams
• Drive projects for achieving customer Quality targets to achieve zero defect
• Participates in project planning. Assists in establishing project objectives and priorities.
• Maintains an awareness of Quality and works with the regional Technical & sales teams.
• Leads customer meetings on Quality complaints/improvement.
• Work on necessary quality documentation

The primary job location - Sriperumbudur

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