Customer Quality Engineer: Lead RCA & Process Quality

Default Brand; Hayward (CA); On-site; USD 81,000 - 135,000; Full time

Benefits offered by this job

401(k) eligibility

Paid time off

Job summary

Ultra Clean Technology in Hayward, CA is seeking a Customer Quality Engineer to ensure manufacturing processes and products meet ISO 9001 quality standards and customer requirements. The CQE serves as the key customer-facing quality representative, supporting failure analysis, root cause investigations, and corrective actions.

You will partner with cross-functional teams to drive continuous improvement, review drawings and changes, and maintain quality scorecards and KPIs while communicating

Qualifications

• Bachelor’s degree in engineering or related field required.
• ISO 9001 experience or auditor knowledge is a plus.
• Familiarity with GD&T, calibration systems and measurement equipment.
• Lean, Six Sigma, or Kaizen training or certification.

Responsibilities

• Act as a primary point of contact for customer quality issues, including product, process, and compliance concerns.
• Lead customer-reported defect investigations, including containment, root cause analysis, and completion of 8D or equivalent problem-solving reports within defined cycle times.
• Communicate effectively with customers regarding quality escapes, material holds, purges, or recalls, as applicable.
• Support achievement of customer quality scorecards, KPIs, and performance objectives.
• Prepare and deliver customer-facing presentations, reports, and action plans.
• Develop, review, and apply inspection and test plans for incoming materials, in-process operations, and finished products or subassemblies.

Skills

Quality engineering

8D problem solving

FMEA

Data analysis

GD&T

Cross-functional teamwork

ISO 9001

Education

Bachelor's degree in engineering

Lean Six Sigma certification

Tools

Excel

Job description

Ultra Clean Technology in Hayward, CA is seeking a Customer Quality Engineer to ensure manufacturing processes and products meet ISO 9001 quality standards and customer requirements. The CQE serves as the key customer-facing quality representative, supporting failure analysis, root cause investigations, and corrective actions.

You will partner with cross-functional teams to drive continuous improvement, review drawings and changes, and maintain quality scorecards and KPIs while communicating