Customer Quality Engineer: Investigations & CAPA

Interface-Inc; Scottsdale (AZ); On-site; USD 75,000 - 110,000; Full time

Job summary

Interface, Inc. seeks a Customer Quality Engineer to act as a key liaison between customers and internal Manufacturing, Engineering, Calibration, Sales, and Quality teams.

You will lead investigations from initial complaint through final resolution, using data and structured problem solving to identify root causes and drive improvements in quality and processes. The role requires hands-on problem solving, strong technical communication, and experience in precision manufacturing, measurement,

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical discipline; equivalent combinations of education and relevant experience may be considered.
• Ability to read and interpret engineering drawings, technical specifications, calibration results, inspection records, and test data.
• Experience investigating customer complaints, product failures, manufacturing nonconformities, or similar technical quality issues.
• Working knowledge of Quality Management System principles, including complaint handling, nonconforming product control, document control, and corrective action.

Responsibilities

• Lead customer complaint investigations from initial review through documented closure, ensuring timely and thorough resolution.
• Gather and evaluate information regarding reported symptoms, product configuration, operating conditions, application requirements, and supporting evidence.
• Coordinate containment activities for finished goods, work-in-process, inventory, and shipped products as applicable.
• Plan and coordinate returned-product evaluations, functional testing, calibration reviews, and manufacturing record reviews.
• Perform structured root cause analysis using 8D, 5 Whys, cause-and-effect, and fault tree analysis.

Skills

Problem solving

Technical communication

Quality systems

Cross-functional teamwork

Inspection records

Education

Bachelor's degree in engineering/quality/manufacturing or related technical discipline

Tools

GD&T

ISO/IEC 17025

Lean Manufacturing

Six Sigma

Job description

Interface, Inc. seeks a Customer Quality Engineer to act as a key liaison between customers and internal Manufacturing, Engineering, Calibration, Sales, and Quality teams.

You will lead investigations from initial complaint through final resolution, using data and structured problem solving to identify root causes and drive improvements in quality and processes. The role requires hands-on problem solving, strong technical communication, and experience in precision manufacturing, measurement,