Customer Quality Engineer: Supplier & Process Excellence

Cornell Dubilier - Manufacturer of Power Capacitors; Liberty (SC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Flexible PTO

Paid holidays

Prescription drug plan

401k

Life Insurance

Employee referral program

Job summary

Knowles Cornell Dubilier seeks a Customer Quality Engineer to ensure purchased materials and services meet quality, regulatory, and customer requirements. You will partner with suppliers and internal teams to resolve issues and improve product reliability.

You will own CAPA, conduct root-cause analysis, support AS9100 compliance, and lead cross-functional initiatives to reduce risk and enhance performance across manufacturing and design processes.

Qualifications

• Bachelor’s degree in Engineering or closely related field.
• 3 to 6 years in quality control, assurance, or manufacturing.

Responsibilities

• Serve as primary contact for quality issues with clients.
• Apply root cause analysis (5-Whys, Fishbone, Six Sigma) to resolve failures.
• Oversee quality documentation and ensure alignment with QMS and AS9100.
• Develop and monitor CAPA plans to stop defective parts from reaching customers.
• Collaborate with manufacturing and design to improve product reliability and communicate CIP programs.
• Analyze warranty data and manage RMA processes to mitigate financial impact.
• Build customer relationships and respond to technical quality requests quickly.
• Relay customer feedback to product and engineering for improvements.
• Maintain a knowledge base and compile reports on technical issues.
• Oversee inspection and test processes to meet customer requirements.
• Perform quality reviews of design-FMEA for compliance.

Skills

SPC

MSA

Blueprints

Education

Bachelor’s degree in Engineering

Job description

Knowles Cornell Dubilier seeks a Customer Quality Engineer to ensure purchased materials and services meet quality, regulatory, and customer requirements. You will partner with suppliers and internal teams to resolve issues and improve product reliability.

You will own CAPA, conduct root-cause analysis, support AS9100 compliance, and lead cross-functional initiatives to reduce risk and enhance performance across manufacturing and design processes.