Manager Customer Quality

Garrett Motion; Arizona; On-site; USD 90,000 - 130,000; Full time

Job summary

Garrett Motion is seeking a Customer Quality Engineer who can independently manage customer interfaces and drive quality improvements. The role requires familiarity with PPAP processes and 8D problem solving, plus CSR awareness and core quality tools.

You will lead proactive risk mitigation, apply SPC/MSA know-how, and manage customer experiences while ensuring acceptance criteria and metrics are met. Strong communication with customers and internal teams is essential.

Qualifications

• BE / DME with Mechanical, Production, Automobile or Electronics background.
• 6–10 years of experience in a customer-facing quality role.

Responsibilities

• PPAP Approval – aware of 19 elements of PPAP.
• Knowledge of product development phases and risk mitigation actions.
• Proactive in identifying risks and implementing mitigation actions.
• In-depth knowledge of SPC, MSA and CP.
• Hands-on experience in customer complaint handling.
• Convergent with 8D methodology and CAPA.

Skills

PPAP knowledge

APQP

8D methodology

CAPA

CSR awareness

Customer experience

Quality metrics

Education

BE / DME (Mechanical / Production / Automobile / Electronics)

Tools

SPC

MSA

7 QC Tools

Job description

The position is of Customer Quality Engineer. He/She should be able to handle the customer/s independently. He should be aware of PPAP process and its core tools. He should be convergent with 8D methodology. He should be aware of CSR.

Responsibilities

• PPAP Approval – He/she should be aware of 19 elements of PPAP.
• He/she should be aware of the product development phases.
• He/she should have a proactive approach to identify the risks and mitigation actions.
• He/she should have in depth knowledge of SPC, MSA and CP.
• He/she should have hands full of experience in customer complaint handling.
• He/she should be convergent with 8D methodology.
• He/she should know the CAPA and 7 QC tools.
• He/she should be able to drive the people in resolving the customer issues.
• He/she should be proactive in meeting the metrics.
• He/she should have in depth knowledge of CSR and gap identification.
• He/she should have knowledge of customer experience and expectations.

Qualifications and Experience

• Education: BE / DME (Mechanical / Production / Automobile / Electronics)
• Experience: 6-10 years

Key Skills

• SPC MSA 7 QC Tools PPAP & APQP 8D & CAPA