Customer Quality Technician & Root-Cause Liaison

Kids for the Future; Newburyport (MA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K / Retirement plan

Flexible spending account

Job summary

Rochester Electronics in Newburyport, MA is seeking a Customer Quality Engineering Technician to be the first line of contact for post-shipment quality issues and to drive root-cause analysis and corrective actions with manufacturing, labs, and suppliers.

The role emphasizes technical liaison, ERP transactions for returns, and collaboration with sales, marketing, and distribution to enhance customer satisfaction throughout product lifecycle.

Qualifications

• Requires a degree in Electrical Engineering or 2-4 years of related experience in semiconductor manufacturing, product engineering, production control, packaging, and/or quality engineering.
• Must be well-organized, self-directed, a self-starter, highly motivated, a proactive problem solver with the ability to get results without owning resources and possessing direct authority.
• Experience in semiconductor manufacturing and qualification processes, as well as reliability procedures, semiconductor assembly/packaging, and testing.
• Ability to work independently and within a team in a fast-paced, changing environment.
• Familiarity with JEDEC and AEC-Q100/Q101 as well as ISO 9001 standards.
• Familiar and experienced with problem-solving methodologies such as 8D and 5WHYs.
• Strong English communication skills – written and verbal – are needed as well as an ability to work comfortably across organizational boundaries to drive change and influence actions without direct authority.

Responsibilities

• Coordinate root cause identification, corrective actions, and preventive actions of product quality issues from manufacturing processes.
• Represent quality regarding customer returns and transactions in the ERP system.
• Act as a quality representative to external customers from new product development through end-of-life.
• Provide technical liaison with customers, failure analysis labs, factories, and suppliers; support sales and marketing.
• Support customer inquiries through email and other organizational applications.
• Interact with customers, managers, and engineers across disciplines about quality or reliability concerns.
• Address package-related quality and reliability issues at customers’ or REI assembly sites.
• Serve as the QA contact for distribution personnel and drive distribution improvements.
• Perform customer specification reviews and consolidate inputs from various functions.
• Participate in customer and supplier interface opportunities and Continuous Improvement Teams.
• Perform other duties as assigned.

Skills

Problem solving

Self-motivation

English communication

Self-directed

Teamwork

Education

Electrical Engineering degree

Job description

Rochester Electronics in Newburyport, MA is seeking a Customer Quality Engineering Technician to be the first line of contact for post-shipment quality issues and to drive root-cause analysis and corrective actions with manufacturing, labs, and suppliers.

The role emphasizes technical liaison, ERP transactions for returns, and collaboration with sales, marketing, and distribution to enhance customer satisfaction throughout product lifecycle.