Customer Quality Engineer: Client Liaison & 8D Lead

EKSC ElringKlinger South Carolina, LLC.; Easley (SC); On-site; USD 75,000 - 95,000; Full time

Job summary

ElringKlinger South Carolina, LLC. seeks a proactive quality and warranty liaison to act as the primary contact between the plant and the customer for complaints, quality problems, and warranty matters in series production.

You will initiate, coordinate and track remedial actions with the technical teams, coordinate customer audits, monitor 8D reports in customer portals, manage warranty processes per VDA and CSR, and help optimise cost and KPI reporting while maintaining open communication in

Responsibilities

• Act as the point of contact between the plant and customer for complaints or quality problems.
• Initiate, coordinate and track remedial measures and deviations with the customer and technical departments.
• Coordinate and carry out customer audits and track remedial actions.
• Monitor 8D reports in customer portals and drive final resolutions.
• Oversee warranty processes per VDA, CSR and internal specs.
• Record warranty parts and analyse costs, reporting KPIs.

Job description

ElringKlinger South Carolina, LLC. seeks a proactive quality and warranty liaison to act as the primary contact between the plant and the customer for complaints, quality problems, and warranty matters in series production.

You will initiate, coordinate and track remedial actions with the technical teams, coordinate customer audits, monitor 8D reports in customer portals, manage warranty processes per VDA and CSR, and help optimise cost and KPI reporting while maintaining open communication in