Customer Quality & Warranty Lead

ElringKlinger AG; Easley (SC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health & welfare benefits

Retirement provision

401(k) plan (with company match)

Perfect attendance bonus

Long service awards

Profit sharing

Leadership programs

Employee discounts

Company events

Job summary

ElringKlinger AG in Easley, SC seeks a quality and warranty liaison to be the primary contact between the plant and customers for complaints and quality issues in production and warranty cases, including on-site visits when required.

The role coordinates remedial actions with technical departments, oversees the 8D process, and monitors warranty data to drive improvements. It also includes handling customer audits, analyzing costs, and contributing to KPI tracking.

Responsibilities

• Acting as the point of contact between the plant and customer in the case of any complaints or quality problems (series production quality and warranty), incl. on site at the customer's premises if required
• Responsible for initiating, coordinating and tracking remedial measures, incl. the approval of deviations by the customer, in coordination with the technical departments; incl. drawing up the presentation and communicating with the customer
• Coordinating and carrying out customer audits in collaboration with the customer, incl. tracking the remedial measures
• Responsible for monitoring the 8D reports in the customer portals (report on problems solved and cancellation of rejected complaints), and initiating the relevant measures to obtain final agreement on the 8D reports
• Responsible for carrying out the warranty process at the plant as per VDA, internal specifications and Customer-Specific Requirements (CSR) incl. initiating an NTF (no trouble found) process if necessary
• Responsible for recording the warranty parts, incl. analysing the costs and documenting warranty services and warranty statuses, as well as obtaining the specified KPIs
• Analysing warranty-related data from the field (incl. access to customer warranty portals), and requesting special warranty parts if required, in order to optimise the drafting of contracts with customers
• Other duties, as assigned
• Health & Welfare Benefits
• Retirement Provision
• 401(k) Plan (with Company Match)
• Perfect Attendance Bonus
• Long Service Awards
• Profit Sharing
• Leadership Programs
• Employee Discounts
• Company Events

Job description

ElringKlinger AG in Easley, SC seeks a quality and warranty liaison to be the primary contact between the plant and customers for complaints and quality issues in production and warranty cases, including on-site visits when required.

The role coordinates remedial actions with technical departments, oversees the 8D process, and monitors warranty data to drive improvements. It also includes handling customer audits, analyzing costs, and contributing to KPI tracking.