Senior Manufacturing Quality Engineer - Customer-Facing

TE Connectivity; Greensboro (NC); Sur place; USD 107 000 - 134 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k)

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Voluntary benefits

Résumé du poste

TE Connectivity is seeking a hands-on Customer Quality Liaison responsible for serving as the primary technical interface for customer quality topics. You will coordinate containment, investigations, and communications, translating customer feedback into sustainable manufacturing improvements across the plant.

The role requires leading 5D/8D investigations with cross-functional teams, providing timely updates to customers and internal stakeholders, coordinating returns and traceability,

Qualifications

• Bachelor’s degree in Engineering or related technical discipline, or equivalent relevant experience.
• Automotive manufacturing quality experience preferred.
• Strong customer-facing communication, 8D/root-cause analysis, Core Tools, and IATF 16949 knowledge.

Responsabilités

• Coordinate customer complaint response from notification through containment and closure.
• Lead 5D/8D investigations with cross-functional teams; ensure clear problem definition, evidence-based root cause, and robust corrective actions.
• Provide timely, accurate updates to customers and internal stakeholders, including required portal submissions, reports, and follow-up commitments.
• Coordinate customer returns, samples, sorting/containment, traceability, and escalation with Operations, Logistics, and TE locations.
• Analyze complaint trends and recurring failures; recommend preventive actions and confirm implementation at the manufacturing process.
• Partner with value-stream Quality Engineers to connect customer symptoms to process controls, PFMEAs, and inspection methods.
• Support customer audits, visits, quality reviews, and requests for technical evidence.
• Mentor team members in customer communication, structured problem solving, and quality documentation; maintain accurate complaint records.

Connaissances

8D/root-cause analysis

Structured problem solving

Customer-facing communication

Formation

Bachelor’s degree in Engineering or related technical discipline

Outils

Core Tools

IATF 16949 knowledge

Description du poste

TE Connectivity is seeking a hands-on Customer Quality Liaison responsible for serving as the primary technical interface for customer quality topics. You will coordinate containment, investigations, and communications, translating customer feedback into sustainable manufacturing improvements across the plant.

The role requires leading 5D/8D investigations with cross-functional teams, providing timely updates to customers and internal stakeholders, coordinating returns and traceability,