Customer Quality Engineer

EKSC ElringKlinger South Carolina, LLC.; Easley (SC); On-site; USD 75,000 - 95,000; Full time

Job summary

ElringKlinger South Carolina, LLC. seeks a proactive quality and warranty liaison to act as the primary contact between the plant and the customer for complaints, quality problems, and warranty matters in series production.

You will initiate, coordinate and track remedial actions with the technical teams, coordinate customer audits, monitor 8D reports in customer portals, manage warranty processes per VDA and CSR, and help optimise cost and KPI reporting while maintaining open communication in

Responsibilities

• Act as the point of contact between the plant and customer for complaints or quality problems.
• Initiate, coordinate and track remedial measures and deviations with the customer and technical departments.
• Coordinate and carry out customer audits and track remedial actions.
• Monitor 8D reports in customer portals and drive final resolutions.
• Oversee warranty processes per VDA, CSR and internal specs.
• Record warranty parts and analyse costs, reporting KPIs.

Job description

• Acting as the point of contact between the plant and customer in the case of any complaints or quality problems (series production quality and warranty), incl. on site at the customer's premises if required
• Responsible for initiating, coordinating and tracking remedial measures, incl. the approval of deviations by the customer, in coordination with the technical departments; incl. drawing up the presentation and communicating with the customer
• Coordinating and carrying out customer audits in collaboration with the customer, incl. tracking the remedial measures
• Responsible for monitoring the 8D reports in the customer portals (report on problems solved and cancellation of rejected complaints), and initiating the relevant measures to obtain final agreement on the 8D reports
• Responsible for carrying out the warranty process at the plant as per VDA, internal specifications and Customer-Specific Requirements (CSR) incl. initiating an NTF (no trouble found) process if necessary
• Responsible for recording the warranty parts, incl. analysing the costs and documenting warranty services and warranty statuses, as well as obtaining the specified KPIs
• Analysing warranty-related data from the field (incl. access to customer warranty portals), and requesting special warranty parts if required, in order to optimise the drafting of contracts with customers
• Other duties, as assigned

ElringKlinger is one of the world’s leading automotive suppliers and technology groups. The key to our success: a team of more than 10,000 employees at 44 sites. In particular, they value ElringKlinger’s flat hierarchies, open culture of communication, and attractive prospects for career advancement as well as the opportunity to make a direct contribution to the business and to work independently within an international environment. Our joint ambition: to drive the future.