Customer Quality Champion - Automotive

LEONI Wiring Systems U.K. Ltd.; Troy (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

LEONI Wiring Systems U.K. Ltd. in Troy, United States, seeks a Customer Quality Resident to act as first contact for customers and production sites regarding quality issues and escalations. You will manage portals, support quality strategy deployment, and participate in customer quality activities daily.

The role requires hands-on experience in failure analysis, data analysis, and problem solving, with close interaction across supply chain and OEM accounts. Onsite work is required.

Qualifications

• 5-7 years of experience in a similar position.
• Proven knowledge on Compliant Monitoring/Handling, Failure analysis, Defect measurement, FMEA, Quality assurance, Quality tools and techniques.
• Knowledge on Analysis/Analytical Methods, Presentation skills, 5S, Customer support, customer specific requirements, data analysis, define, measure, analyze, improve and control.
• Experience in automotive industry, harness makers is a plus.

Responsibilities

• Maintains internal & external Customer Portal Management.
• Supports deployment of LEONI quality strategy based on customer requirements.
• Participates in Quality meetings with the customer.
• Supports at customer process audits and production process and product approval (ppa) within an OEM account.
• Supports at customers in problem solving and follow-up of containment & rework actions.
• Supports to organize and follow-up rework/sortings.
• Supports Supply Chain in case of logistics complaints by customer and proposes solutions such as substitution (rework).
• Supports model year changes, technical changes and sampling process by OEM customers and organizes follow-up activities.
• Supports the preparation of 8D Report (root-cause analysis and actions) for customers and fills Omnitracker e.g. Complaints portal of LEONI; start and final closing of complaints.
• Supports the ordering of material for customer repair and own stock.
• Organize meetings with LEONI production plants for follow-up with claims.

Skills

Quality monitoring

Failure analysis

Data analysis

5S

Presentation skills

Customer support

Quality tools

Tools

FMEA

Omnitracker

Quality management systems

Job description

LEONI Wiring Systems U.K. Ltd. in Troy, United States, seeks a Customer Quality Resident to act as first contact for customers and production sites regarding quality issues and escalations. You will manage portals, support quality strategy deployment, and participate in customer quality activities daily.

The role requires hands-on experience in failure analysis, data analysis, and problem solving, with close interaction across supply chain and OEM accounts. Onsite work is required.