Customer Quality Resident

LEONI Wiring Systems U.K. Ltd.; Troy (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

LEONI Wiring Systems U.K. Ltd. in Troy, United States, seeks a Customer Quality Resident to act as first contact for customers and production sites regarding quality issues and escalations. You will manage portals, support quality strategy deployment, and participate in customer quality activities daily.

The role requires hands-on experience in failure analysis, data analysis, and problem solving, with close interaction across supply chain and OEM accounts. Onsite work is required.

Qualifications

• 5-7 years of experience in a similar position.
• Proven knowledge on Compliant Monitoring/Handling, Failure analysis, Defect measurement, FMEA, Quality assurance, Quality tools and techniques.
• Knowledge on Analysis/Analytical Methods, Presentation skills, 5S, Customer support, customer specific requirements, data analysis, define, measure, analyze, improve and control.
• Experience in automotive industry, harness makers is a plus.

Responsibilities

• Maintains internal & external Customer Portal Management.
• Supports deployment of LEONI quality strategy based on customer requirements.
• Participates in Quality meetings with the customer.
• Supports at customer process audits and production process and product approval (ppa) within an OEM account.
• Supports at customers in problem solving and follow-up of containment & rework actions.
• Supports to organize and follow-up rework/sortings.
• Supports Supply Chain in case of logistics complaints by customer and proposes solutions such as substitution (rework).
• Supports model year changes, technical changes and sampling process by OEM customers and organizes follow-up activities.
• Supports the preparation of 8D Report (root-cause analysis and actions) for customers and fills Omnitracker e.g. Complaints portal of LEONI; start and final closing of complaints.
• Supports the ordering of material for customer repair and own stock.
• Organize meetings with LEONI production plants for follow-up with claims.

Skills

Quality monitoring

Failure analysis

Data analysis

5S

Presentation skills

Customer support

Quality tools

Tools

FMEA

Omnitracker

Quality management systems

Job description

Location: Troy, United States Type of job: Onsite Date: 2 days ago

LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry.The group of companies has around 95,000 employees in 23 countries and generated consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division).

We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.

Since mid‑2025, we have been part of the Luxshare Group, one of the world’s leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.

Job Description

The Customer Quality Resident acts as a first contact for the customer and production sites in case of quality problems and escalations on a daily basis.

Tasks & Responsibilities:

• Maintains internal & external Customer Portal Management
• Supports deployment of LEONI quality strategy based on customer requirements
• Participates in Quality meetings with the customer
• Supports at customer process audits and production process and product approval (ppa) within an OEM account
• Supports at customers in problem solving and follow-up of containment & rework actions
• Supports to organize and follow-up rework/sortings
• Supports Supply Chain in case of logistics complaints by customer e.g. transport, packaging, change of sequencing, etc. and proposes solutions such as substitution (rework)
• Supports model year changes, technical changes and sampling process by OEM customers i.e. organization and follow-up activities
• Supports the preparation of 8D Report (root-cause analysis and actions) for customers and fills Omnitracker e.g. Complaints portal of LEONI; i.e. start and final closing of complaints
• Supports the ordering of material for customer repair and own stock
• Organize meetings with LEONI production plants for follow-up with claims

Qualifications and Experience

• 5-7 years of experience in a similar position
• Proven knowledge on Compliant Monitoring/Handling, Failure analysis, Defect measurement, FMEA, Quality assurance, Quality tools and techniques
• Knowledge on Analysis/Analytical Methods, Presentation skills, 5S, Customer support, customer specific requirements, data analysis, define, measure, analyze, improve and control.
• Experience in automotive industry, harness makers is a plus.
• Assertive communication skills, proactive, decision making and service attitude

Benefit offerings to be discussed throughout interview process.

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
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