Automotive Quality Engineer: Customer Liaison & Field Support

StaffBright; Troy (MI); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

401(k) with company match

Medical/dental/vision insurance

Life insurance

Performance-based bonus

Career advancement opportunities

Job summary

StaffBright in Troy, MI is seeking a Quality Engineer to serve as the primary customer quality liaison for OEM and Tier 1 customers across North America. You will own customer quality concerns from notification to final resolution, visiting customer sites to investigate issues and coordinating with Quality, Engineering, and Manufacturing teams across international locations.

The role requires 2–3 years in automotive QA, direct OEM customer-facing experience, and travel to OEM facilities.

Qualifications

• 2–3 years of automotive Quality Assurance or Quality Engineering experience.
• Experience within a Tier 1 automotive environment.
• Direct OEM customer-facing quality experience.
• Experience traveling to OEM manufacturing facilities to diagnose and resolve customer quality issues.
• Knowledge of APQP, Poka-Yoke, 8D, 5 Why, root cause analysis, containment and corrective actions.

Responsibilities

• Serve as a primary customer quality contact for OEM and Tier 1 customers.
• Visit customer manufacturing facilities to investigate quality concerns and failed parts.
• Manage customer quality issues from initial notification through resolution.
• Conduct warranty reviews and support investigations of field-related quality concerns.
• Coordinate root cause analysis, containment, corrective actions, and 8D follow-up.
• Utilize quality methodologies to identify and resolve issues.
• Partner with Quality, Engineering, and Manufacturing teams across international locations.
• Maintain communication with customers regarding investigations and timelines.
• Escalate quality concerns and drive timely responses.
• Provide evening support when critical issues require attention.
• Utilize statistical quality tools to analyze quality concerns and support improvement.

Skills

Automotive QA

Tier 1 OEM experience

Customer-facing QA

APQP

8D problem solving

5 Why analysis

Poka-Yoke

Root cause analysis

Containment & corrective actions

MS Office

Tools

Microsoft Office

Job description

StaffBright in Troy, MI is seeking a Quality Engineer to serve as the primary customer quality liaison for OEM and Tier 1 customers across North America. You will own customer quality concerns from notification to final resolution, visiting customer sites to investigate issues and coordinating with Quality, Engineering, and Manufacturing teams across international locations.

The role requires 2–3 years in automotive QA, direct OEM customer-facing experience, and travel to OEM facilities.