Customer Programs Support Specialist

Wolters Kluwer; Victoria (MN); Presencial; USD 34.000 - 57.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, & Vision Plans

401(k)

Tuition Assistance

Paid Parental Leave

Vacation and Sick Time

Commuter Benefits

Descripción de la vacante

Wolters Kluwer Health Division is seeking a Customer Support Specialist to coordinate behind-the-scenes activities for successful customer programs. You will partner with Account Managers, consultants, schools, and internal teams to schedule, resolve needs, maintain records, and keep operations moving forward.

This collaborative role requires strong organization, attention to detail, and the ability to communicate effectively with a wide range of stakeholders.

Formación

• High school diploma or equivalent required.
• Associate degree or administrative certification preferred.
• 1-3 years of admin support or customer service experience preferred.
• Proficiency with Microsoft 365 applications (Outlook, Teams, Word, Excel, PowerPoint).
• Experience with Salesforce, Monday.com, Zoom, or similar business applications preferred.
• Demonstrated ability to learn and work effectively with new technology platforms and business processes.

Responsabilidades

• Coordinate scheduling and virtual meetings for consultation services.
• Communicate with clients and consultants and manage documentation.
• Support invoicing, account provisioning, and other administrative needs.
• Track evaluations and assist with proposals and contracts.
• Coordinate NCLEX virtual event scheduling and in-office meetings as needed.
• Maintain accurate records and trackers to support activities.
• Use Microsoft 365, Monday.com, Salesforce and other business apps.

Conocimientos

Customer service

Office coordination

Time management

Written communication

Verbal communication

Educación

High school diploma

Associate degree or admin certification

Herramientas

Microsoft 365

Salesforce

Monday.com

Zoom

Descripción del empleo

Wolters Kluwer Health Division is seeking a Customer Support Specialist to coordinate behind-the-scenes activities for successful customer programs. You will partner with Account Managers, consultants, schools, and internal teams to schedule, resolve needs, maintain records, and keep operations moving forward.

This collaborative role requires strong organization, attention to detail, and the ability to communicate effectively with a wide range of stakeholders.