Customer Programs Administrative Specialist

Wolters Kluwer International; Victoria (MN); Presencial; USD 34.000 - 57.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision plans

401(k)

Paid Parental Leave

Vacation and Sick Time

Tuition Assistance

Descripción de la vacante

Wolters Kluwer is seeking a Customer Support Specialist to coordinate behind-the-scenes activities for customer programs within the Health Division. You will partner with Account Managers, consultants, schools, and internal teams to schedule, track, and resolve needs, ensuring accurate records and timely execution.

You will provide administrative and program support, respond to inquiries via webinar and conference desks, assist with invoicing and user provisioning, and help coordinate NCLEX

Formación

• High school diploma or equivalent required; associate degree or admin certification preferred.
• 1-3 years in administrative support, customer service, or office coordination.
• Proficiency with Microsoft 365 apps (Outlook, Teams, Word, Excel, PowerPoint).Experience with Salesforce, Monday.com, Zoom or similar apps.

Responsabilidades

• Coordinate scheduling, virtual meetings, and client/consultant communication.
• Maintain records, trackers, and documentation to support programs.
• Support accounts with provisioning/deprovisioning, invoicing, and admin needs.
• Coordinate NCLEX event scheduling and in-office meetings.
• Use Microsoft 365, Monday.com, Salesforce and other business apps to support processes.

Conocimientos

Organizational skills

Time-management

Written communication

Verbal communication

Attention to detail

Customer service

Multitasking

Educación

High school diploma or equivalent

Associate degree or admin certification

Herramientas

Salesforce

Monday.com

Zoom

Microsoft 365

Descripción del empleo

Wolters Kluwer is seeking a Customer Support Specialist to coordinate behind-the-scenes activities for customer programs within the Health Division. You will partner with Account Managers, consultants, schools, and internal teams to schedule, track, and resolve needs, ensuring accurate records and timely execution.

You will provide administrative and program support, respond to inquiries via webinar and conference desks, assist with invoicing and user provisioning, and help coordinate NCLEX