Customer Programs Manager, Enterprise Accounts

think-cell Software; Denver (CO); On-site; USD 130,000 - 155,000; Full time

Job summary

think-cell is hiring a Customer Success Manager for our North America Account Management team in Denver. You will build user communities and champion networks within roughly 20 large customers, establish executive relationships, and expand the breadth of teams we reach.

You will work with the Account Manager who retains commercial ownership; your success is measured by the strength of customer programs, executive access, and broader engagement across organizations in a tech-driven, startup-style

Qualifications

• 6+ years of experience in customer marketing, customer advocacy, strategic customer success, or field engagement, ideally at an enterprise software company.
• Proven ability to create outcomes in accounts you do not own: you influence and orchestrate, working through account owners rather than around them.
• Strong executive presence, with the ability to build credibility with senior customer stakeholders and set up conversations for others to lead.
• Strong program management skills, with the ability to run parallel workstreams across roughly 20 accounts without dropping threads.
• Excellent presentation, facilitation, and written communication skills in both virtual and in-person settings.
• Willingness to travel periodically for onsite customer engagements, workshops, and executive meetings.
• Appreciation of our product and a willingness to develop a strong understanding of think-cell's capabilities and customer use cases.

Responsibilities

• Stand up user communities inside assigned accounts: user groups, internal champion networks, practice-area forums.
• Find power users and develop them into champions through content, recognition, early access, and a direct line to our product team.
• Run the recurring programming that keeps a community alive between renewal cycles, from roundtables and showcases to office hours and onsite events.
• Map the executive landscape in each account and maintain the relationship plan with the Account Manager.
• Broker executive conversations: connect think-cell leadership to the right customer executives and help orchestrate those meetings.
• Take us beyond the primary contact: map departments, find teams not yet using think-cell, and open doors the Account Manager then works commercially.
• Track engagement depth per account and flag where we’re single-threaded.
• Coordinate onsite engagements, workshops, and training programs with Customer Enablement and Solution Consulting.
• Keep stakeholder maps, engagement plans, and activity current in Salesforce.

Skills

Customer programs

Executive engagement

Program management

Presentation & facilitation

Travel readiness

Denver-based

PowerPoint

Tools

Salesforce

Gong

Microsoft Office

Job description

think-cell is hiring a Customer Success Manager for our North America Account Management team in Denver. You will build user communities and champion networks within roughly 20 large customers, establish executive relationships, and expand the breadth of teams we reach.

You will work with the Account Manager who retains commercial ownership; your success is measured by the strength of customer programs, executive access, and broader engagement across organizations in a tech-driven, startup-style