Customer Community Architect for Enterprise Accounts

think-cell Software; New York (NY); On-site; USD 130,000 - 155,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability leave

Parental leave

Paid time off (PTO)

401k

Job summary

thinkcell is seeking a Customer Success Manager for the North America Account Management team in NYC. You will build user communities, champion networks, and executive relationships across ~20 large customers without owning renewals or revenue targets.

Based in NYC, you will travel occasionally, collaborate with Enablement and Solution Consulting, and partner with the Account Manager to expand engagement and opportunities within the accounts.

Qualifications

• Built customer programs such as user communities or advisory boards.
• Demonstrated ability to influence across large accounts without direct ownership.
• Strong executive presence and ability to set up conversations for others to lead.
• Ability to run parallel workstreams across ~20 accounts without losing threads.
• Excellent presentation, facilitation, and written communication in virtual and in-person settings.
• Familiarity with go-to-market tools like Salesforce and Gong.

Responsibilities

• Stand up user communities inside assigned accounts and build champion networks.
• Find power users and develop them into champions with content and early access.
• Run ongoing programs to keep communities active between renewal cycles.
• Map executive landscape and maintain engagement plans with the Account Manager.
• Broker executive conversations and connect leadership to customer executives.
• Engage beyond primary contacts to open doors for commercial opportunities.
• Track engagement depth and flag single-threaded accounts.
• Coordinate onsite engagements, workshops, and training with Enablement and Consulting.
• Keep stakeholder maps and activity current in Salesforce.

Skills

Customer programs & advocacy

Enterprise software

Executive engagement

Program management

Presentation & communication

Tools

Salesforce

Gong

Job description

thinkcell is seeking a Customer Success Manager for the North America Account Management team in NYC. You will build user communities, champion networks, and executive relationships across ~20 large customers without owning renewals or revenue targets.

Based in NYC, you will travel occasionally, collaborate with Enablement and Solution Consulting, and partner with the Account Manager to expand engagement and opportunities within the accounts.