Customer Product Support Specialist – Multichannel Expert

Heath Outdoor Products, Inc.; City of Batavia (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Heath Outdoor Products, Inc. in Batavia, NY is seeking a Customer Service Representative to provide exceptional support for our sprayers, spreaders and accessories.

This full-time role handles inquiries from customers, sales reps and end users via phone, email, chat and more, ensuring satisfaction with our products. The ideal candidate communicates clearly, multitasks effectively, and maintains a positive attitude.

Qualifications

• Excellent written and verbal communication skills.
• Ability to multi-task effectively.
• Positive outlook and willingness to help where needed.

Responsibilities

• Respond to inquiries from customers, sales representatives/managers and end consumers via phone, email, chat and other channels.
• Learn and maintain knowledge of Chapin products and modifications.
• Respond to customer online reviews and feedback.
• Collaborate with engineering to identify potential product issues.

Skills

Excellent communication

Multi-tasking

Positive attitude

Mechanical aptitude

Job description

Heath Outdoor Products, Inc. in Batavia, NY is seeking a Customer Service Representative to provide exceptional support for our sprayers, spreaders and accessories.

This full-time role handles inquiries from customers, sales reps and end users via phone, email, chat and more, ensuring satisfaction with our products. The ideal candidate communicates clearly, multitasks effectively, and maintains a positive attitude.