CUSTOMER SERVICE REPRESENTATIVE

ADP, Inc.; City of Batavia (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Chapin seeks a Customer Service Representative in Batavia, NY to ensure satisfaction with our products and service, engaging customers across phone, email, chat and in-person channels as needed.

You will learn Chapin products, respond to inquiries, review customer feedback, and collaborate with engineering to identify issues. Strong communication, multitasking and a positive attitude are essential; prior phone experience is a plus.

Qualifications

• Excellent communication skills both written and verbal.
• Ability to multi-task.
• Positive outlook, always willing to help where needed.

Responsibilities

• Respond to inquiries from customers, sales representatives/managers and end consumers, utilizing multiple communication channels, including telephone, e-mail, chat and Guest Book feedback.
• Learn and maintain knowledge of existing and new Chapin products and product modifications.
• Respond to customer online reviews.
• Work in conjunction with engineering to identify potential product issues.

Skills

Communication skills

Multi-tasking

Positive attitude

Mechanical aptitude

Phone service experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE Full Time Batavia, NY, US

2 days ago Requisition ID: 1033

Salary Range: $20.00 To $20.00 Hourly

Customer Product Support Specialist

MANUFACTURING IS IN CHAPIN’S DNA - and we produce industry-leading sprayers, spreaders, and accessories. We understand that dedication to our employees and to our customers is the formula for our success.

JOB SUMMARY: Working with our customers to ensure complete satisfaction with our products and service.

ESSENTIAL FUNCTIONS:

• Respond to inquiries from customers, sales representatives/managers and end consumers, utilizing multiple communication channels, including telephone, e-mail, chat and Guest Book feedback.
• Learn and maintain knowledge of existing and new Chapin products and product modifications.
• Respond to customer online reviews.
• Work in conjunction with engineering to identify potential product issues.

MUST HAVE:

• Excellent communication skills both written and verbal
• Ability to multi-task
• Positive outlook, always willing to help where needed

NICE TO HAVE:

• Mechanical aptitude preferred
• Prior phone service / collections experience a PLUS