CUSTOMER SERVICE REPRESENTATIVE

Chapin International; City of Batavia (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Heath Outdoor Products, Inc. in Batavia, NY is seeking a Customer Service Representative to provide exceptional support for our sprayers, spreaders and accessories.

This full-time role handles inquiries from customers, sales reps and end users via phone, email, chat and more, ensuring satisfaction with our products. The ideal candidate communicates clearly, multitasks effectively, and maintains a positive attitude.

Qualifications

• Excellent written and verbal communication skills.
• Ability to multi-task effectively.
• Positive outlook and willingness to help where needed.

Responsibilities

• Respond to inquiries from customers, sales representatives/managers and end consumers via phone, email, chat and other channels.
• Learn and maintain knowledge of Chapin products and modifications.
• Respond to customer online reviews and feedback.
• Collaborate with engineering to identify potential product issues.

Skills

Excellent communication

Multi-tasking

Positive attitude

Mechanical aptitude

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE Full Time Batavia, NY, US

3 days ago Requisition ID: 1033

Salary Range: $20.00 To $20.00 Hourly

Customer Product Support Specialist

MANUFACTURING IS IN CHAPIN'S DNA - and we produce industry-leading sprayers, spreaders, and accessories. We understand that dedication to our employees and to our customers is the formula for our success.

JOB SUMMARY: Working with our customers to ensure complete satisfaction with our products and service.

ESSENTIAL FUNCTIONS:

• Respond to inquiries from customers, sales representatives/managers and end consumers, utilizing multiple communication channels, including telephone, e-mail, chat and Guest Book feedback.
• Learn and maintain knowledge of existing and new Chapin products and product modifications.
• Respond to customer online reviews.
• Work in conjunction with engineering to identify potential product issues.

MUST HAVE:

• Excellent communication skills both written and verbal
• Ability to multi-task
• Positive outlook, always willing to help where needed

NICE TO HAVE:

• Mechanical aptitude preferred
• Prior phone service / collections experience a PLUS