Customer Service Specialist — Fast-Paced Growth

Hearn Plumbing & Heating; Ohio; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Paid holidays

Opportunity for advancement

Uniforms

Job summary

Hearn Plumbing, Heating, & Air in Madison, OH is hiring a full-time Customer Service Representative. Join a vibrant, supportive workplace where you will manage client communications by email, phone and text, answer inquiries, and coordinate appointments with our service team.

You will be the frontline to deliver outstanding service, handle basic office tasks, and contribute to a smooth workflow. Background check or pre-employment drug screening is required.

Qualifications

• Basic computer skills required.
• Excellent customer service and phone skills required.
• Background check and/or pre-employment drug screening required.

Responsibilities

• Engage with clients via email, phone and text to address inquiries and resolve issues.
• Coordinate appointments and assist clients with scheduling and service needs.
• Perform basic office tasks and help maintain a smooth workflow.

Skills

Basic computer skills

Excellent customer service

Phone skills

Tools

Microsoft Excel

Job description

Hearn Plumbing, Heating, & Air in Madison, OH is hiring a full-time Customer Service Representative. Join a vibrant, supportive workplace where you will manage client communications by email, phone and text, answer inquiries, and coordinate appointments with our service team.

You will be the frontline to deliver outstanding service, handle basic office tasks, and contribute to a smooth workflow. Background check or pre-employment drug screening is required.