Customer Portal Experience Specialist

Nextech; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Dental & Vision Coverage

Life Insurance

401(k) with match

Paid Holidays

PTO

Job summary

Nextech is hiring a Customer Portal Representative in Phoenix to maintain and optimize customer-facing portals, ensuring accurate, timely information and a smooth online experience for customers. You will handle high-volume updates, verify data quality, and collaborate across teams to resolve discrepancies.

The role emphasizes attention to detail, organizational skills, and the ability to meet performance standards in a fast-paced environment.

Qualifications

• Customer service experience with stable work history.
• Strong verbal and written communication skills.
• Proficiency in MS Office applications (Outlook, Word, Excel).
• Keyboarding speed 40+ WPM with accuracy.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Ability to build effective relationships with customers and internal teams.
• Accurate data entry and retrieval from various systems.
• Sound judgment and basic problem-solving for routine concerns.
• Commitment to high-quality customer service.

Responsibilities

• Maintain, update, and optimize customer-facing portals with accurate information.
• Transfer customer data from internal systems to portals while preserving integrity.
• Update records, pricing, product details, and account information in portals.
• Review updates for accuracy, completeness, and compliance with requirements.
• Monitor portals to ensure information remains current and accessible.
• Follow procedures and quality standards for portal updates.
• Document changes and track completed updates.
• Identify data discrepancies and escalate issues for resolution.
• Collaborate with Customer Operations, Sales, and Account Management as needed.
• Meet SLAs, productivity, and quality standards; support special projects as assigned.
• Contribute to data quality initiatives and process improvements.

Skills

Customer Service

Verbal & Written Communication

Microsoft Office

Typing 40+ WPM

Prioritization & Multitasking

Organizational Skills

Data Entry & Accuracy

Team Collaboration

Problem Solving

Independent & Team Work

Education

High School Diploma or Equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Nextech is hiring a Customer Portal Representative in Phoenix to maintain and optimize customer-facing portals, ensuring accurate, timely information and a smooth online experience for customers. You will handle high-volume updates, verify data quality, and collaborate across teams to resolve discrepancies.

The role emphasizes attention to detail, organizational skills, and the ability to meet performance standards in a fast-paced environment.