Portals & Communications Coordinator (24/7 Support)

firstonsiteus; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

First Onsite is seeking a Portals and Communications Administrator to facilitate effective client communication through the portal and uphold service quality in a 24/7 operation. You will organize data, support administrative work, and ensure compliance with SOPs to meet client expectations.

This role requires adapting to day, swing, or night shifts, strong data-entry skills across multiple systems, and a customer-focused mindset to drive KPI achievements.

Qualifications

• 2+ years of customer service experience.
• Proficient with desktop systems, multi-screen navigation, and data entry.
• Project administration or property restoration experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Review, organize, and maintain project data, reports, and compliance documentation
• Track project costs and notify management of potential budget overruns or SOP risks
• Manage and update client portals, ensuring accurate communications and compliance
• Maintain PAC tracker and support administrative workflows in line with company and regulatory policies
• Coordinate with personnel to meet client requirements from dispatch through invoicing
• Monitor assigned projects daily and provide after-hours support as needed

Skills

Customer service

Data entry

Multi-screen navigation

Desktop systems

Education

High school diploma

Job description

First Onsite is seeking a Portals and Communications Administrator to facilitate effective client communication through the portal and uphold service quality in a 24/7 operation. You will organize data, support administrative work, and ensure compliance with SOPs to meet client expectations.

This role requires adapting to day, swing, or night shifts, strong data-entry skills across multiple systems, and a customer-focused mindset to drive KPI achievements.