Customer Experience Specialist - Growth Path

PPS-HPS; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Benefits

Growth opportunities

Job summary

PPS-HPS in Phoenix, Arizona is seeking a detail-oriented Customer Service Specialist to be the front-line for customer queries. This full-time role is vital for driving our success and offers benefits along with growth opportunities.

The ideal candidate will possess excellent communication skills, experience in customer service, and the ability to manage queries and complaints effectively. A High School Diploma is required. Join us and help make a difference in customer experience!

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred but not mandatory.
• Ability to communicate effectively and solve problems.

Responsibilities

• Handle incoming phone calls in the assigned division.
• Manage customer inquiries via phone, email, and Freshdesk.
• Respond and resolve tickets within department SLA.
• Become an expert in entering orders using the EDI system.
• Identify and report ongoing concerns to management.

Skills

Excellent communication

Problem-solving skills

Time management

Empathy

Education

High School Diploma/GED

Tools

Freshdesk CRM

Job description

PPS-HPS in Phoenix, Arizona is seeking a detail-oriented Customer Service Specialist to be the front-line for customer queries. This full-time role is vital for driving our success and offers benefits along with growth opportunities.

The ideal candidate will possess excellent communication skills, experience in customer service, and the ability to manage queries and complaints effectively. A High School Diploma is required. Join us and help make a difference in customer experience!