E‑Tail Operations Specialist — Customer Portal Pro

Ubique Group; Canton (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Major medical, dental & vision

Employee Discount

401(k) with match

On-demand pay

13 Paid PTO days + holidays

Floating holiday

Community & family support

Job summary

Ubique Group is seeking a Specialist, E-Tail Operations to handle communications and cases in our customer portals, delivering personalized solutions and prioritizing customer needs at each step.

The right candidate will manage up to 35–40 cases daily with high accuracy, collaborate with internal and external customers, and maintain thorough records to ensure timely resolutions across all portals and channels.

Qualifications

• Minimum of one year of customer service experience.
• Ability to take ownership of customer complaints, resolve conflicts, and manage expectations.
• Excellent interpersonal and customer service skills.
• Proficient computer skills with the ability to utilize up to three screens at one time.
• Ability to work independently and meet deadlines in a fast-paced, detail-oriented environment.
• Strong integrity and commitment to customer satisfaction.
• Analytical and critical thinking skills.
• Multitasking and organizational skills.
• Excellent time-management skills.

Responsibilities

• Handle communications and cases for Customer Portals.
• Provide solutions to fit individualized situations and prioritize customer needs.
• Multitask, prioritize, and manage time to assist dealers and customers.
• Interact with internal and external customers.
• Update Portal(s) throughout the day.
• Maintain quality service at every step of inquiries.
• Close 24–48 hour case timelines with accurate resolutions.
• Maintain detailed records of inquiries and resolutions.

Skills

Customer service

Multitasking

Interpersonal skills

Analytical thinking

Time management

Attention to detail

Independent work

Job description

Ubique Group is seeking a Specialist, E-Tail Operations to handle communications and cases in our customer portals, delivering personalized solutions and prioritizing customer needs at each step.

The right candidate will manage up to 35–40 cases daily with high accuracy, collaborate with internal and external customers, and maintain thorough records to ensure timely resolutions across all portals and channels.