Customer Experience Specialist - Fast, Care-First Support

Master Electronics; Phoenix (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition assistance

Employee Assistance Program (EAP)

Paid holidays and PTO

Job summary

OnlineComponents.com, a Master Electronics company, is growing our Phoenix-based Customer Service team. As a Customer Service Representative, you will help customers by phone and online with orders, status updates, quotes, and post-order questions.

You will work with internal teams to provide clear, consistent answers, meet SLAs, and build trust and loyalty through positive interactions. Strong communication and problem-solving are essential.

Qualifications

• Customer-first mindset with a genuine desire to help others and support our mission
• Strong verbal and written communication skills for professional customer interactions
• Ability to manage customer expectations around requests, orders, lead times, and service levels
• Strong problem-solving skills to identify root causes and resolve issues fairly

Responsibilities

• Provide fast, friendly support by phone and digital channels, assisting with orders, status updates, quotes, and post-order questions
• Collaborate with internal teams to give clear, consistent answers and own requests
• Maintain follow-ups, meet service-level expectations, and inform customers throughout the process
• Create positive customer experiences that build trust and loyalty for Master Electronics
• Guide customers through order-related questions to ensure a smooth buying experience
• Identify service challenges early and resolve issues quickly and fairly
• Address disputes by understanding root causes and communicating next steps
• Share customer feedback to improve the website and service experience
• Review CSAT trends to continually improve the customer experience

Skills

Customer service

Verbal communication

Written communication

Problem solving

Team player

Independent worker

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

SaaS ticketing systems

Microsoft Office

Outlook

Job description

OnlineComponents.com, a Master Electronics company, is growing our Phoenix-based Customer Service team. As a Customer Service Representative, you will help customers by phone and online with orders, status updates, quotes, and post-order questions.

You will work with internal teams to provide clear, consistent answers, meet SLAs, and build trust and loyalty through positive interactions. Strong communication and problem-solving are essential.