Customer Support Specialist - Growth & Impact

Market Value Inc.; Phoenix (AZ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Comprehensive training

Professional development opportunities

Collaborative team environment

Growth opportunities

Job summary

Market Value Inc. in Phoenix, AZ is seeking a dedicated Customer Service professional to provide helpful, responsive support and create a positive customer experience. You will answer questions, assist with routine needs, and resolve concerns efficiently while maintaining accurate records.

The ideal candidate is approachable, dependable, and comfortable communicating with a variety of people, with strong listening, attention to detail, and the ability to provide clear information.

Qualifications

• Bachelor’s degree or 1–2 years of relevant professional experience.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Strong listening and problem-solving skills.
• Comfortable communicating directly with customers.

Responsibilities

• Assist customers with questions regarding products, services, and current offerings.
• Provide clear and accurate information based on individual customer needs.
• Respond to routine inquiries in a professional and timely manner.
• Listen to customer questions and help determine appropriate next steps.
• Maintain accurate records of customer interactions and requests.
• Follow up on outstanding questions or customer needs when appropriate.
• Coordinate with other departments when additional assistance is required.
• Support customer-facing programs and company activities.

Skills

Communication

Listening

Problem-solving

Organization

Multitasking

Customer-focused

Education

Bachelor’s degree or 1–2 years of relevant professional experience

Job description

Market Value Inc. in Phoenix, AZ is seeking a dedicated Customer Service professional to provide helpful, responsive support and create a positive customer experience. You will answer questions, assist with routine needs, and resolve concerns efficiently while maintaining accurate records.

The ideal candidate is approachable, dependable, and comfortable communicating with a variety of people, with strong listening, attention to detail, and the ability to provide clear information.