On-Site Phoenix: Multi-Channel Customer Advocate

TEEMA; Surprise (AZ); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

On-site in Phoenix, AZ

Competitive base salary

Commissions & Benefits

Job summary

TEEMA is seeking a customer success specialist to join our Phoenix, AZ team. You will respond to inquiries via phone, email, and live chat with empathy and accuracy, while meeting daily, weekly, and monthly targets.

You will maintain up-to-date CRM records, contribute to process improvements, and help onboard new customers in a collaborative, growth-oriented environment. The role emphasizes product knowledge, data privacy, and compliant interactions, with opportunities to upsell where

Qualifications

• Excellent verbal and written communication with empathy and clarity.
• Ability to meet and exceed individual and team targets via pipelines.
• Experience handling multi-channel inquiries (phone, email, chat).
• Strong CRM documentation and accurate customer history updates.
• Adherence to policies, compliance, and data privacy requirements.
• Knowledgeable about product features and recent changes.
• Capability to identify upsell/cross-sell opportunities ethically.
• Strong problem-solving to escape complex issues with context.
• Participation in ongoing training and career development.
• Collaborative mindset with team sharing best practices.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat with accuracy and empathy.
• Achieve individual and team targets using clear daily, weekly, and monthly pipelines.
• Provide timely and professional responses to high-visibility customer inquiries.
• Adhere to company policies and compliance requirements in all customer interactions.
• Document interactions and update CRM to maintain a complete customer history.
• Identify upsell and cross-sell opportunities aligned with customer needs.
• Maintain product knowledge and stay informed about new features and changes.
• Monitor and report on customer satisfaction metrics and feedback.
• Escalate unresolved issues to the appropriate teams with accurate context.
• Participate in ongoing training to develop professional skills and career progression.
• Collaborate with the team to share best practices and improve overall service quality.
• Assist in onboarding new customers and guiding them through setup processes.

Skills

Verbal & written communication

Target achievement

Multi-channel support

CRM documentation

Data privacy compliance

Product knowledge

Upsell opportunities

Problem solving

Team training

Team collaboration

Tools

CRM software

Job description

TEEMA is seeking a customer success specialist to join our Phoenix, AZ team. You will respond to inquiries via phone, email, and live chat with empathy and accuracy, while meeting daily, weekly, and monthly targets.

You will maintain up-to-date CRM records, contribute to process improvements, and help onboard new customers in a collaborative, growth-oriented environment. The role emphasizes product knowledge, data privacy, and compliant interactions, with opportunities to upsell where