Portal & Communications Specialist – Customer Care

FIRST ONSITE, LLC; Fort Worth (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

First Onsite, LLC is seeking a Portals and Communications Administrator in Fort Worth to support client portals, track project data and ensure compliant communications. The role requires a customer-focused mindset and the ability to handle after-hours support in a 24/7 operation.

You will organize data from various sources, review KPI performance, and help drive continuous improvements in service delivery while adhering to SOPs and maintaining thorough records.

Qualifications

• 2+ years of customer service experience.
• Proficient with desktop systems, multi-screen navigation and data entry.
• Project administration or property restoration experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Review, organize, and maintain project data, reports, and compliance documentation.
• Track project costs and notify management of potential budget overruns or SOP risks.
• Manage and update client portals, ensuring accurate communications and compliance.
• Maintain PAC tracker and support administrative workflows in line with company and regulatory policies.
• Coordinate with personnel to meet client requirements from dispatch through invoicing.
• Monitor assigned projects daily and provide after-hours support as needed.

Skills

Customer service

Desktop systems

Multi-screen navigation

Data entry

Education

High school diploma

Job description

First Onsite, LLC is seeking a Portals and Communications Administrator in Fort Worth to support client portals, track project data and ensure compliant communications. The role requires a customer-focused mindset and the ability to handle after-hours support in a 24/7 operation.

You will organize data from various sources, review KPI performance, and help drive continuous improvements in service delivery while adhering to SOPs and maintaining thorough records.