Customer Parts Support Specialist

Park Industries, Inc.; Saint Cloud (MN); Sur place; USD 46 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health insurance

Vision insurance

Dental insurance

401k plan

HSA and FSA accounts

Tuition reimbursement

Résumé du poste

Park Industries, Inc. is seeking a Customer Service Parts Representative 1 to support customers with parts inquiries, orders, and warranty return processing.

The role focuses on delivering an excellent customer experience through effective written and verbal communication and timely information to resolve issues. Responsibilities include handling inquiries by phone and email, processing orders, returns, and coordinating with shipping and warranty processes.

Qualifications

• High school diploma or equivalent, required.
• Associates degree in related field, preferred.
• 1+ years Direct Customer Service work experience
• Experience in a manufacturing environment

Responsabilités

• Provide subject matter expertise on two designated Park machines and acquire familiarity with additional machines.
• Respond to customer parts-related inquiries regarding Park equipment through phone calls and emails. Assess the parts needs of the customer, process purchase orders, and arrange for timely delivery.
• Provide procedural guidance to customers on their Park Equipment via phone, email, or messaging.
• Process parts returns: verify customer needs and desires, process Park paperwork, provide return labels, ensure returns are delivered to Park warehouse or returned to appropriate vendor.
• Make financial decisions in areas of customer goodwill and warranty in alignment with Park’s business strategy.
• Establish and maintain relationships with customers and help to deescalate situations as needed.
• Work with transit companies to locate lost shipments and ensure timely deliveries.

Connaissances

Customer service

Phone & email comms

Formation

High school diploma or equivalent

Associate degree in related field

Description du poste

Park Industries, Inc. is seeking a Customer Service Parts Representative 1 to support customers with parts inquiries, orders, and warranty return processing.

The role focuses on delivering an excellent customer experience through effective written and verbal communication and timely information to resolve issues. Responsibilities include handling inquiries by phone and email, processing orders, returns, and coordinating with shipping and warranty processes.