Customer Service Parts Rep 1

Park-Industries-Inc; Saint Cloud (MN); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k plan

HSA and FSA accounts

Tuition reimbursement

Job summary

Park Industries Inc. is seeking a Customer Service Parts Representative 1 to support customers with parts orders and warranty returns.

You will communicate effectively to ensure satisfaction, handle inquiries by phone and email, and coordinate with warehousing and carriers to ensure timely delivery. The role requires at least a high school diploma, 1+ year in customer service, and experience in a manufacturing environment.

Qualifications

• Strong customer-facing communication skills and responsiveness to inquiries.
• Ability to handle warranty and return processes professionally.
• Experience supporting parts orders and coordinating with carriers.

Responsibilities

• Respond to customer parts-related inquiries via phone and email.
• Process purchase orders and arrange timely delivery for parts.
• Provide guidance to customers on Park equipment via phone, email, or messaging.
• Process returns and generate required paperwork and labels.
• Make discretionary decisions on goodwill and warranty matters within policy.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Associates degree in related field

Tools

CRM software

Job description

Description

The Customer Service Parts Representative 1 is responsible for supporting Park customer’s needs. This position handles and processes all inquiries related to parts orders and the processing of return parts under warranty for repair or replacement. The Customer Service Parts Representative 1 provides Park’s customers with an excellent experience by ensuring that they are satisfied through communicating effectively and professionally both written and verbal ensuring that customers have the information they need to resolve their issues.

Requirements

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All duties to be performed according to the established standard and in compliance with all company policies and procedures while maintaining regular, prompt attendance and availability to work outside of the standard shift hours as needed:

• Provide subject matter expertise on two designated Park machines and acquire familiarity with additional machines
• Respond to customer parts-related inquiries regarding Park equipment through phone calls and emails. Assess the parts needs of the customer, process purchase orders, and arrange for timely delivery
• Provide procedural guidance to customers on their Park Equipment via phone, email, or messaging
• Process parts returns: verify customer needs and desires, process Park paperwork, provide return labels, ensure returns are delivered to Park warehouse or returned to appropriate vendor
• Make financial decisions in areas of customer good-will and warranty in alignment with Park’s business strategy
• Establish and maintain relationships with customers and help to deescalate situations as needed
• Work with transit companies to locate lost shipments and ensure timely deliveries

OTHER DUTIES (NON-ESSENTIAL):

• Provide over the phone machine support for Park Industries Field Service Technicians and Installers
• Coordinate with other associates, departments, or vendors to meet customer needs
• Work with engineering to provide NCR, ECR, or critical information on issues to identify trends
• Attend training opportunities offered at Park
• Perform other work-related duties as assigned

EDUCATION AND EXPERIENCE:

Education

• High school diploma or equivalent, required
• Associates degree in related field, preferred

Experience

• 1+ years Direct Customer Service work experience
• Experience in a manufacturing environment

Why Join Us

At Park Industries, we cultivate a culture of innovation, teamwork, and growth. As a Customer Service Parts Representative, you’ll be an integral part of a dynamic, forward-thinking team dedicated to reshaping the industry with exceptional products. We offer a competitive benefits package, including health, vision, and dental insurance, a 401k plan, HSA and FSA accounts, tuition reimbursement, and more.

Pay Transparency Statement

In accordance with pay transparency regulations, the anticipated starting hourly rate for this position ranges from $22.00 - $27.00. Please note that the hourly range provided is an estimate and not a guarantee; the final offer will be determined based on factors such as experience, education, location, and assigned shift. Full-time employees may also be eligible for variable compensation, company-wide incentives, and a comprehensive benefits package. Additionally, the availability of benefits and programs may vary depending on the hire date, employment type, and hours worked.