Parts & Warranty Customer Support Specialist

Park-Industries-Inc; Saint Cloud (MN); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k plan

HSA and FSA accounts

Tuition reimbursement

Job summary

Park Industries Inc. is seeking a Customer Service Parts Representative 1 to support customers with parts orders and warranty returns.

You will communicate effectively to ensure satisfaction, handle inquiries by phone and email, and coordinate with warehousing and carriers to ensure timely delivery. The role requires at least a high school diploma, 1+ year in customer service, and experience in a manufacturing environment.

Qualifications

• Strong customer-facing communication skills and responsiveness to inquiries.
• Ability to handle warranty and return processes professionally.
• Experience supporting parts orders and coordinating with carriers.

Responsibilities

• Respond to customer parts-related inquiries via phone and email.
• Process purchase orders and arrange timely delivery for parts.
• Provide guidance to customers on Park equipment via phone, email, or messaging.
• Process returns and generate required paperwork and labels.
• Make discretionary decisions on goodwill and warranty matters within policy.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Associates degree in related field

Tools

CRM software

Job description

Park Industries Inc. is seeking a Customer Service Parts Representative 1 to support customers with parts orders and warranty returns.

You will communicate effectively to ensure satisfaction, handle inquiries by phone and email, and coordinate with warehousing and carriers to ensure timely delivery. The role requires at least a high school diploma, 1+ year in customer service, and experience in a manufacturing environment.