Customer Service Clerk: Resolve Inquiries & Process Orders

Parkland US People Corp; Meeker (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health and dental insurance

Wellness program

Fitness reimbursement

Job summary

Parkland USA is hiring a Customer Service Clerk to serve as first line of contact, addressing inquiries, processing orders, and maintaining customer records.

The role requires strong phone skills, CRM/ERP familiarity, MS Office proficiency, and excellent communication. You will help resolve issues and pass leads to Sales.

We offer competitive benefits and a pathway to growth within a company operating across North America.

Qualifications

• Strong phone contact handling skills and active listening.
• Familiarity with CRM and ERP systems and practices.
• Microsoft Office proficiency (Word, Outlook, Excel).
• Customer orientation and ability to adapt/respond to different types of people.
• Excellent communication and presentation skills.

Responsibilities

• Manage large amounts of incoming calls from customers, working to address immediate issues, direct calls to appropriate party and troubleshoot and investigate if warranted.
• Processing orders, forms, applications, and requests
• Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts.
• Pass along any sales leads or additional sales to the Sales Manager
• Employee must demonstrate safe work and risk management practices. Communicate and enforce all safety and security issues. Report and process all employee and/or customer incidents or unsafe acts in accordance with Parkland USA’s policy and procedure.
• Ensure that confidentiality of data collected and stored are maintained.
• Stocking and cleaning

Skills

Phone skills

CRM/ERP familiarity

MS Office proficiency

Customer orientation

Communication skills

Education

High school diploma or equivalent

Job description

Parkland USA is hiring a Customer Service Clerk to serve as first line of contact, addressing inquiries, processing orders, and maintaining customer records.

The role requires strong phone skills, CRM/ERP familiarity, MS Office proficiency, and excellent communication. You will help resolve issues and pass leads to Sales.

We offer competitive benefits and a pathway to growth within a company operating across North America.