Customer Experience Lead: Scheduling & Support

Any Hour Group; Sparks (NV); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Weekly pay

Company events

Holiday pay

Paid training

Job summary

All Hours Air in Sparks, NV is seeking a Customer Outreach Specialist to deliver exceptional customer care, answer inquiries, and coordinate with technicians for timely service.

You will engage customers across calls, emails, and live chats, resolve issues, and schedule appointments while maintaining accurate records. This role emphasizes professionalism, empathy, and long-term client relationships in a growing local business.

Qualifications

• Minimum 3 years of call center experience.

Responsibilities

• Handle inquiries via calls, emails, and live chats.
• Resolve issues and coordinate with service teams for repairs, installations, or maintenance.
• Schedule timely service appointments and maintain records.

Skills

Call center experience

Job description

All Hours Air in Sparks, NV is seeking a Customer Outreach Specialist to deliver exceptional customer care, answer inquiries, and coordinate with technicians for timely service.

You will engage customers across calls, emails, and live chats, resolve issues, and schedule appointments while maintaining accurate records. This role emphasizes professionalism, empathy, and long-term client relationships in a growing local business.