Customer Outreach Specialist

All-Hours-Air; Sparks (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement with company match

Weekly pay with incentives and bonuses

Company events & parties for employees

Holiday pay, vacation pay, & paid time

Paid training

Job summary

All Hours Air is seeking a Customer Outreach Specialist to be the first contact for clients, addressing inquiries and coordinating with service technicians to schedule repairs, installations, or maintenance.

The role emphasizes clear communication, empathy, and accurate record-keeping to deliver seamless service experiences.

Qualifications

• 3+ years of call center experience.
• Strong written and verbal communication skills.
• Empathy and professional issue resolution.
• Ability to schedule and coordinate with technicians and customers.

Responsibilities

• Serve as the initial point of contact for customers via calls, emails, and live chats.
• Address inquiries, resolve issues, and schedule timely repairs, installations, or maintenance.
• Maintain accurate records of interactions and coordinate with service technicians to ensure smooth service experiences.

Job description

All Hours Air is a locally owned and family operated business committed to providing the highest level of quality heating & air conditioning and plumbing in the Reno and Sparks area. We are committed to creating long-term relationships with our clients by providing quality AC service and installation. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team.Our Customer Outreach Specialist play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.Apply for additional details!We offer:Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance401(k) retirement with company matchWeekly pay with incentives and bonusesCompany events & parties for individuals & familiesHoliday pay, vacation pay, & paid time offPaid trainingAnd so much more...Job Requirements:3+ years of experience in call centerPre-employment background checkPre-employment drug screenThere is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you.