Customer Outreach Representative

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; Pompano Beach (FL); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly rate

Performance-based bonuses

Group insurance program

Employee Stock Purchase Plan

401(K) with employer matching

Paid vacation

Company discount program

Job summary

A leading hardware distributor in Pompano Beach seeks a Telemarketer for inside sales development. Ideal candidates should possess prior telemarketing or customer service experience and be proficient in Microsoft Office applications. Responsibilities include seeking new business opportunities, collaborating with outside sales, and researching product solutions. The position offers a competitive hourly rate plus performance bonuses, group insurance, and a 401(K) plan. Join a company that values culture and career development!

Qualifications

• Prior telemarketing, inside sales, or customer service experience is required.
• Experience with wood or woodworking is a plus.
• Proficiency in using Word, Excel, and Outlook is necessary.

Responsibilities

• Develop inside sales through phone interactions.
• Collaborate with outside sales representatives.
• Research solutions for customer projects.

Skills

Telemarketing experience

Customer service skills

Problem-solving skills

Project management skills

Team-oriented

Creativity

Tools

Microsoft Office

Word

Excel

Outlook

AS400

Job description

Overview

Company Overview
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We currently have a Telemarketing opportunity for an individual to join our team of professionals for a Monday - Friday, day shift role.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Responsibilities

The Telemarketing position is primarily responsible for inside sales development for a portion of our local sales region. This person will primarily:

• Seek out new business opportunities with customers via phone, placing orders as well as providing sales quotes
• Work closely with outside sales representatives with customer orders and quotes
• Research product solutions for customers to solve field-project issues
• Hours of operation are Monday to Friday, day shift only

What We Are Looking For

• Prior telemarketing, inside sales, or customer service experience
• Past experience with wood, woodworking, panels, and/or boards is a strong plus
• Prior architectural or interior hardware experience is helpful but not required
• Developed customer service, problem-solving, and project management skills
• Team-oriented, shows initiative
• Strong sense of drive and creativity
• Experience using Word, Excel, and basic Outlook systems. AS400 experience is helpful, but is not required
• Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
• Position may require lifting/pushing/carrying items up to 50 pounds

Compensation And Benefits

• Competitive market-based hourly rate plus performance based bonus
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Paid vacation
• Company discount program

We are an equal opportunity employer.