Customer Outreach Representative

Richelieu Hardware Ltd; Pompano Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly rate

Performance-based bonus

Group insurance program

401(K) with employer matching

Employee Stock Purchase Plan

Paid vacation

Company discount program

Job summary

A leading hardware distributor in Pompano Beach is seeking a Telemarketing professional. In this role, you'll drive inside sales development by seeking new business opportunities and collaborating closely with sales representatives. Ideal candidates will have telemarketing or inside sales experience, strong problem-solving skills, and proficiency in Microsoft Office. The position offers a competitive market-based hourly rate along with benefits such as group insurance, a 401(K) plan, and vacation pay.

Qualifications

• Prior telemarketing or inside sales experience.
• Strong customer service and project management skills.
• Ability to lift up to 50 pounds.
• Developed customer service, problem-solving, and project management skills.

Responsibilities

• Seek new business opportunities via phone.
• Work closely with outside sales representatives.
• Research product solutions for customers.
• Hours of operation are Monday to Friday, day shift only.

Skills

Telemarketing experience

Customer service skills

Problem-solving skills

Team-oriented

Drive and creativity

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We currently have a Telemarketing opportunity for an individual to join our team of professionals for a Monday - Friday, day shift role.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

As a critical and meaningful role within the Richelieu organization, the Telemarketing position is primarily responsible for inside sales development for a portion of our local sales region. This person will primarily:

• Seek out new business opportunities with customers via phone,placing orders as well as providingsalesquotes
• Work closelywithoutside sales representatives with customer orders andquotes
• Research product solutionsfor customers to solvefield-projectissues
• Hours of operation areMonday to Friday, day shift only

What We Are Looking For

• Prior telemarketing, inside sales, or customer service experience
• Past experience with wood, woodworking, panels, and/or boards is a strong plus
• Prior architectural or interior hardware experience helpful but not required
• Developed customer service, problem-solving, and project management skills
• Team-oriented, shows initiative
• Strong sense of drive and creativity
• Experience using Word, Excel, and basic Outlook systems. AS400 experience is helpful, but is not required
• Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
• Position may require lifting/pushing/carrying items up to 50 pounds

Compensation and Benefits

• Competitive market-based hourly rate plus performance based bonus
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Paid vacation
• Company discount program