Customer Outreach Representative

Richelieu Hardware Ltd; Orlando (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive market-based hourly rate

Group insurance program (medical, eye,

Employee Stock Purchase Plan with 401K

Paid vacation

Company discount program

Job summary

Richelieu Hardware Ltd is seeking a Telemarketing/Inside Sales professional for a Monday–Friday day shift. You will call customers, place orders, and prepare sales quotes, collaborating with outside sales reps to fulfill orders and quotes.

The ideal candidate has prior telemarketing or inside sales experience, plus a background in wood products is a strong plus. Proficiency in Word, Excel, and Outlook is required; ability to lift up to 50 pounds may be needed.

Qualifications

• Prior telemarketing, inside sales, or customer service experience.
• Past experience with wood, woodworking, panels, and/or boards is a strong plus.
• Prior architectural or interior hardware experience is helpful but not required.
• Developed customer service, problem-solving, and project management skills.

Responsibilities

• Seek out new business opportunities with customers via phone, placing orders as well as providing sales quotes.
• Work closely with outside sales representatives with customer orders and quotes.
• Research product solutions for customers to solve field-project issues.

Skills

Telemarketing

Inside sales

Customer service

Problem solving

Project management

Tools

Excel

Word

Outlook

AS400

Job description

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 112 locations, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We currently have a Telemarketing opportunity for an individual to join our team of professionals for a Monday - Friday, day shift role.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

• Seek out new business opportunities with customers via phone,placing orders as well as providingsalesquotes


• Work closelywithoutside sales representatives with customer orders andquotes


• Research product solutionsfor customers to solvefield-projectissues


• Hours of operation areMonday to Friday, day shift only

What We Are Looking For

• Prior telemarketing, inside sales, or customer service experience


• Past experience with wood, woodworking, panels, and/or boards is a strong plus


• Prior architectural or interior hardware experience ishelpful but not required


• Developed customer service,problem-solving, and project managementskills


• Team-oriented, showsinitiative


• Strong sense of drive and creativity


• Experience usingWord,Excel, andbasic Outlook systems. AS400 experience is helpful, but is not required


• Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks


• Position may require lifting/pushing/carrying items up to 50 pounds

Compensation and Benefits

• Competitive market-based hourly rate plus performance based bonus


• Group insurance program (medical, dental, vision, life, disability, etc.)


• Employee Stock Purchase Plan with employer matching


• 401(K) with employer matching


• Paid vacation


• Company discount program

We are an equal opportunity employer.