Customer Outreach Representative

Richelieu Hardware; Orlando (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive hourly rate

Performance-based bonus

Group insurance program

Employee Stock Purchase Plan

401(K) with employer matching

Paid vacation

Company discount program

Job summary

Richelieu Hardware is looking for a Telemarketer in Orlando, Florida. This role involves inside sales development, seeking new business opportunities, and collaborating with outside sales representatives. The ideal candidate will have prior telemarketing or customer service experience and strong Microsoft Office skills. Competitive hourly rate, performance-based bonuses, and a comprehensive benefits package including insurance and a 401(K) plan are offered.

Qualifications

• Prior telemarketing, inside sales, or customer service experience.
• Experience with wood, woodworking, panels, and/or boards is a strong plus.
• Strong team-oriented individual with initiative.

Responsibilities

• Seek out new business opportunities with customers via phone.
• Work closely with outside sales representatives.
• Research solutions to resolve field-project issues.

Skills

Telemarketing

Customer service

Problem-solving

Project management

Microsoft Office

Tools

Word

Excel

Outlook

AS400

Job description

Our Opportunity

We currently have a Telemarketing opportunity for an individual to join our team of professionals for a Monday - Friday, day shift role.

Key Responsibilities

As a critical and meaningful role within the Richelieu organization, the Telemarketing position is primarily responsible for inside sales development for a portion of our local sales region. This person will primarily:

• Seek out new business opportunities with customers via phone, placing orders as well as providing sales quotes
• Work closely with outside sales representatives with customer orders and quotes
• Research product solutions for customers to solve field-project issues
• Hours of operation are Monday to Friday, day shift only

What We Are Looking For

• Prior telemarketing, inside sales, or customer service experience
• Past experience with wood, woodworking, panels, and/or boards is a strong plus
• Prior architectural or interior hardware experience is helpful but not required
• Developed customer service, problem-solving, and project management skills
• Team-oriented, shows initiative
• Strong sense of drive and creativity
• Experience using Word, Excel, and basic Outlook systems. AS400 experience is helpful, but is not required
• Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
• Position may require lifting/pushing/carrying items up to 50 pounds

Compensation and Benefits

• Competitive market-based hourly rate plus performance based bonus
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Paid vacation
• Company discount program