Telemarketing-Bilingual

Richelieu Hardware Ltd; Houston (TX); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive market-based hourly rate

Group insurance program

Employee Stock Purchase Plan

401(K) with employer matching

Paid vacation

Company discount program

Job summary

A leading hardware distributor in Houston is seeking a Telemarketing professional to join their team. This role involves inside sales development and actively seeking new business opportunities over the phone. Ideal candidates will have prior telemarketing or customer service experience and strong Microsoft Office skills. The position offers competitive hourly compensation, as well as benefits like group insurance and a retirement plan with employer matching.

Qualifications

• Prior telemarketing, inside sales, or customer service experience.
• Developed customer service, problem-solving, and project management skills.
• Team-oriented and shows initiative.

Responsibilities

• Seek out new business opportunities with customers via phone.
• Work closely with side sales representatives with customer orders.
• Research product solutions for customers.

Skills

Telemarketing

Customer service

Problem-solving

Team-oriented

Microsoft Office proficiency

Tools

Word

Excel

Outlook

Job description

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Our Opportunity

We currently have a Telemarketing opportunity for an individual to join our team of professionals for a Monday - Friday, day shift role. Bilingual English and Spanish.

Key Responsibilities

As a critical and meaningful role within the Richelieu organization, the Telemarketing position is primarily responsible for inside sales development for a portion of our local sales region. This person will primarily:

• Seek out new business opportunities with customers via phone, placing orders as well as providing sales quotes
• Work closely with side sales representatives with customer orders and quotes
• Research product solutions for customers to solve field-project issues
• Hours of operation are Monday to Friday, day shift only

What We Are Looking For

• Prior telemarketing, inside sales, or customer service experience
• Past experience with wood, woodworking, panels, and/or boards is a strong plus
• Prior architectural or interior hardware experience helpful but not required
• Developed customer service, problem-solving, and project management skills
• Team-oriented, shows initiative
• Strong sense of drive and creativity
• Experience using Word, Excel, and basic Outlook systems. AS400 experience is helpful, but is not required
• Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
• Position may require lifting/pushing/carrying items up to 50 pounds

Compensation and Benefits

• Competitive market-based hourly rate
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Paid vacation
• Company discount program

#RichelieuHR