Customer Success & School Outreach Lead

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; Burbank (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Flexible schedule

Opportunity for advancement

Competitive Compensation + productivity bonus

Career Growth Opportunities

Job summary

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC is seeking a Customer Service Lead to join our team in Burbank, California. This role involves taking inbound and outbound calls, identifying customer needs, and providing effective solutions to ensure excellent customer service. Candidates should have a high school diploma, preferably experience in call center or inside sales, and strong communication skills. The position offers competitive compensation and opportunities for career advancement.

Qualifications

• Previous experience as a call center representative, inside sales representative, or similar role is preferred.
• Must be result-oriented in a high-paced environment.

Responsibilities

• Place outbound calls and receive inbound calls.
• Identify the reason for the customer’s call and provide solutions.
• Upsell products and services when appropriate.
• Document all customer interactions.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM) programs

Job description

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC is seeking a Customer Service Lead to join our team in Burbank, California. This role involves taking inbound and outbound calls, identifying customer needs, and providing effective solutions to ensure excellent customer service. Candidates should have a high school diploma, preferably experience in call center or inside sales, and strong communication skills. The position offers competitive compensation and opportunities for career advancement.