Impactful School Outreach & Customer Service Lead

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; Burbank (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Flexible schedule

Opportunity for advancement

Competitive Compensation + productivity bonus

Career Growth Opportunities

Job summary

A community-focused organization located in Burbank, California, is seeking a friendly and professional individual for the Customer Service Lead position. The ideal candidate will have experience in Inside Sales or Customer Service, handling inbound and outbound communications. Responsibilities include identifying customer needs, providing solutions, upselling products, and documenting interactions. Applicants should possess excellent communication skills and be able to thrive in a high-paced environment.

Qualifications

• Previous experience in a call center or inside sales preferred.
• Must be result-oriented and able to thrive in a fast-paced environment.
• Familiarity with CRM programs.

Responsibilities

• Place outbound calls and receive inbound calls.
• Identify customer needs and provide solutions.
• Upsell products and services when appropriate.
• Document all customer interactions.

Skills

Excellent phone and verbal communication skills

Active listening techniques

Ability to work well under pressure

Highly organized

Education

High school diploma/GED

Job description

A community-focused organization located in Burbank, California, is seeking a friendly and professional individual for the Customer Service Lead position. The ideal candidate will have experience in Inside Sales or Customer Service, handling inbound and outbound communications. Responsibilities include identifying customer needs, providing solutions, upselling products, and documenting interactions. Applicants should possess excellent communication skills and be able to thrive in a high-paced environment.