Customer Orders & Accounts Coordinator

International Paper; City of Utica (NY); On-site; USD 48,000 - 64,000; Full time

Job summary

International Paper in Utica, NY seeks a Customer Account Coordinator to support Sales, Manufacturing and Shipping by communicating with customers, entering orders, and coordinating production to ensure on-time deliveries.

The role requires a high school diploma or GED, strong Microsoft Office skills, and excellent verbal and written communication, multi-tasking, and teamwork; experience in manufacturing is preferred.

Qualifications

• High school diploma or GED required.
• Preferred experience working in a manufacturing environment.
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook) REQUIRED.
• Five years of customer relations experience preferred.
• Strong verbal and written communication skills REQUIRED.
• Organizational skills and ability to multi-task REQUIRED.
• Ability to be a self-starter and work well within a team environment.
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust.

Responsibilities

• Communicate with customers, estimate and enter orders, and support sales, manufacturing and shipping operations to ensure on-time deliveries.
• Enter customer orders and generate production orders, and purchase materials for orders.
• Generate necessary shipping documentation.
• Communicate with customers on order status, quotations, changes and confirmations, and resolve questions or complaints.
• Work with production staff and SAP systems to achieve on-time deliveries.
• Prepare customer order and sales activity reports.

Skills

Customer relations

Verbal & written communication

Organizational skills

Teamwork

Self-starter

Education

High school diploma or GED

Tools

Microsoft Suite

Job description

International Paper in Utica, NY seeks a Customer Account Coordinator to support Sales, Manufacturing and Shipping by communicating with customers, entering orders, and coordinating production to ensure on-time deliveries.

The role requires a high school diploma or GED, strong Microsoft Office skills, and excellent verbal and written communication, multi-tasking, and teamwork; experience in manufacturing is preferred.