Customer Experience & Supply Chain Coordinator

International Paper; Wooster (OH); Presencial; USD 55.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Life insurance

Retirement plan (401(k))

Paid time off

Tuition reimbursement

Student loan repayment assistance

Voluntary benefits

Descripción de la vacante

International Paper in Wooster, OH is seeking a Customer Account Coordinator to act as the main customer contact, translate orders into production, and ensure top-tier service. You will work closely with operations, shipping, and sales to meet objectives and manage inventory.

The role requires strong communication, attention to detail, and the ability to balance customer needs with plant capabilities. Join a team focused on reliable delivery and customer satisfaction.

Formación

• 3 years of customer service experience; high school diploma/GED or higher.
• Ability to perform basic math functions (fractions, percentages) and provide accurate quantities, estimates and quotations.
• High proficiency with Microsoft Office, especially Excel and Word.
• Outstanding written and verbal communication skills.
• Strong customer focus, decision-making, and attention to detail.

Responsabilidades

• Act as the primary contact with International Paper's customers to ensure world-class customer experience.
• Coordinate with operations, shipping, and maintenance to align plant activities with customer orders.
• Convert customer purchase orders to manufacturing production orders and ensure materials are ordered to support production.
• Monitor and manage customer inventory levels and resolve order discrepancies or overdue accounts receivable.
• Provide data reporting on orders, sales, and inventory to plant management, sales teams, and customers.

Conocimientos

Customer service

Communication

Problem solving

Attention to detail

Multi-tasking

Team player

Integrity

Adaptability

Time management

Educación

High school diploma or GED or undergraduate degree

Herramientas

Microsoft Excel

Microsoft Word

Descripción del empleo

International Paper in Wooster, OH is seeking a Customer Account Coordinator to act as the main customer contact, translate orders into production, and ensure top-tier service. You will work closely with operations, shipping, and sales to meet objectives and manage inventory.

The role requires strong communication, attention to detail, and the ability to balance customer needs with plant capabilities. Join a team focused on reliable delivery and customer satisfaction.