Customer Account Lead - World-Class Service

International Paper; Streetsboro (OH); Vor Ort; USD 55.000 - 64.000; Vollzeit

Zusammenfassung

International Paper is seeking a Customer Account Coordinator in Streetsboro, OH. You will be the primary contact for customers, ensuring a world-class experience while coordinating orders, inventory, and pricing with internal teams.

This role emphasizes accuracy, communication, and timely issue resolution. The position requires strong Excel/Word skills, 3 years of customer service experience, and the ability to balance multiple tasks in a fast-paced environment.

Qualifikationen

• 3 years of customer service experience preferred.
• High school diploma or GED or undergraduate degree.
• Proficient in Excel and Word.
• Outstanding written and verbal communication.
• Customer focus and integrity.
• Ability to work under pressure and multi-task.

Aufgaben

• Serve as primary point of contact with customers to deliver world-class experience.
• Meet or exceed customer expectations and business objectives.
• Convert purchase orders to manufacturing production orders and ensure materials are ordered.
• Communicate with customers regarding order status, estimates, changes, and confirmations.
• Monitor and manage customer inventory levels and resolve discrepancies.
• Coordinate with operations, shipping, and maintenance to align on fulfillment.

Kenntnisse

Customer service

MS Excel

MS Word

Communication

Attention to detail

Relationship building

Team oriented

Multi-tasking

Problem solving

Integrity and trust

Ausbildung

High school diploma or GED

Bachelor’s degree

Tools

Microsoft Office

Jobbeschreibung

International Paper is seeking a Customer Account Coordinator in Streetsboro, OH. You will be the primary contact for customers, ensuring a world-class experience while coordinating orders, inventory, and pricing with internal teams.

This role emphasizes accuracy, communication, and timely issue resolution. The position requires strong Excel/Word skills, 3 years of customer service experience, and the ability to balance multiple tasks in a fast-paced environment.