Customer Account Coordinator

International Paper; City of Utica (NY); Sur place; USD 48 000 - 64 000; Plein temps

Résumé du poste

International Paper in Utica, NY seeks a Customer Account Coordinator to support Sales, Manufacturing and Shipping by communicating with customers, entering orders, and coordinating production to ensure on-time deliveries.

The role requires a high school diploma or GED, strong Microsoft Office skills, and excellent verbal and written communication, multi-tasking, and teamwork; experience in manufacturing is preferred.

Qualifications

• High school diploma or GED required.
• Preferred experience working in a manufacturing environment.
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook) REQUIRED.
• Five years of customer relations experience preferred.
• Strong verbal and written communication skills REQUIRED.
• Organizational skills and ability to multi-task REQUIRED.
• Ability to be a self-starter and work well within a team environment.
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust.

Responsabilités

• Communicate with customers, estimate and enter orders, and support sales, manufacturing and shipping operations to ensure on-time deliveries.
• Enter customer orders and generate production orders, and purchase materials for orders.
• Generate necessary shipping documentation.
• Communicate with customers on order status, quotations, changes and confirmations, and resolve questions or complaints.
• Work with production staff and SAP systems to achieve on-time deliveries.
• Prepare customer order and sales activity reports.

Connaissances

Customer relations

Verbal & written communication

Organizational skills

Teamwork

Self-starter

Formation

High school diploma or GED

Outils

Microsoft Suite

Description du poste

Position Title

Customer Account Coordinator

Pay Rate

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift

Salaried Non-Exempt Full-Time

Physical Location

50 Harbor Pt Rd
Utica, NY

The Job You Will Perform

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.
• Enter customer orders and generate all associated production orders in addition to purchase all required materials for orders.
• Generate needed shipping documentation.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Work with production staff and utilize Visual Manufacturing and SAP systems to achieve on-time customer deliveries.
• Prepare customer order and sales activity reports.

The Skills You Will Bring

• High school diploma or GED
• Preferred experience working in a manufacturing environment
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook) REQUIRED
  • Five years of customer relations experience preferred
  • Strong verbal and written communication skills REQUIRED
  • Organizational skills and ability to multi-task REQUIRED
  • Ability to be a self-starter and work well within a team environment
  • Action Oriented
  • Being Resilient
  • Customer Focus
  • Instills Trust